The challenge
Staff spread across many locations needed quick answers from a large and growing body of guidance documents. Finding the right page often meant asking a colleague.
What I did
- Built a Copilot Studio agent that answers questions from approved SharePoint content, with automated flows for common requests.
- Configured an organisation-wide search centre with PnP Modern Search to support people who prefer to browse and filter.
- Added Power BI reporting so content owners can see what people search for and where gaps exist.
- Automated releases with Azure DevOps pipelines across test and production environments.
The result
Staff can ask a question in plain language or search with filters, and content owners can see where to improve the guidance.